Product Care & Repairs
If my coat needs re-proofing, how do I do this and what can I use?
We recommend using a Nikwax product, should your coat need a reproof/ or just some general TLC. Great products, all FC free. Dependent on your jacket and the fabric, you may need to wash the item according to the instruction provided by Nik-Wax.
You can find the Nik-Wax range here
Alternatively, we do offer a reproofing/wash service, for £16 at our Finisterre HQ.
How do I wash and care for my wool products?
Caring for your wool properly is key to ensure its lengthy life span. We advise to wash all wool products on a 30-degree, gentle spin/wool cycle. The garment should then be laid flat to dry and can be re-shaped when damp if needed. If ever in doubt, all washing instructions are on the label inside your item.
How do I look after my Merino items?
Merino is an essential for any active Finisterre supporter but it must be treated with care. We recommend that you wash your Merino on a gentle 30°C wool cycle with a spin of no more than 600rpm. Reshape the item whilst damp and dry flat. Spinning your Merino too high can result in the garment shrinking beyond repair so look after your Merino and it will look after you!
I've damaged my favourite Finisterre jacket/jumper/item. What can I do?
Never fear! We have our very own in house repairs here at Finisterre who are dedicated to breathing life and happiness back into your beloved Finisterre favourites. You can now book a repair online here - https://finisterre.com/collections/repairs-lived-loved - then simply follow the instructions and send the item to us, for our repairs team to get started on
How long will my Repair take?
Our team are super-efficient, but to get the best results can take time. We will do our best to get your items repaired within 4-6 weeks. This can change dependant of the time of year, so please bear this in mind.
Can I get any non-Finisterre items repaired?
Unfortunately, for now we are only able to repair Finisterre Items, so our apologies for any disappointment.
What do I need to do before I send in my gear?
Wash the garment, taking care to follow wash-care instructions on product care label, send back using instructions shared with you via email