Returns / Exchanges
Not sure on your item and need to return it?
We hope that you are happy with your purchase from us but understand if you need to return your items. We can offer a refund on items returned in an unworn condition with the tags intact within 90 days of delivery for full priced items, and within 14 days of delivery for sale or discounted items. Proof of purchase must be provided for us to process a refund. Any items received in a non-sellable condition will not be accepted.
Please ensure that you return the goods to us folded and in their original packaging.
If you have received an item from Finisterre as a gift, you may return it for an exchange or credit note only. Please state this clearly on a note when returning.
How can I Return?
We offer a free returns service for customers within the UK.
Head over to https://finisterre.com/free-tracked-returns and follow the on-page instructions to create your shipping label. You’ll need your order number to complete this.
Either print your label and attach securely to your package or download it on your mobile device and take it to a Post Office that offers a label printing service. (More details can be found on the label printing page.)
Send your package off to our warehouse. Make sure you get a proof of postage and note down your tracking details, just in case.
Unfortunately we do not as yet offer a free returns service for international customers.
For international returns, please send your returns to the below address:
How do I exchange my item?
If you wish to exchange something in your order please re-order the new item, and return the original to us for a refund.
Or you can simply include a note requesting the new item in with your return, and our team will exchange this for you if stock allows.
How long will it take for me to get my refund/exchange?
Your return/exchange will take up to a week to be completed. However, in busier periods it will take up to 14 days to be processed from the day it is put in the post.
Can I return something which I purchased in a store via your online returns?
Of course. Please send your item back to the Finisterre warehouse by following the link provided.
Please remember to include a note letting us know your address, contact number and proof of purchase. Once it is received at the warehouse, the team will notify the store and you will be refunded over the phone.
There is a problem with my order. What should I do?
Thorough checks are made before items leave us, but if you have received your order and there is a fault with any items, either email firstname.lastname@example.org or give us a call 01872554481 and we will resolve this for you.
How do I send in a Repair product?
When you purchase a Repair, we will send you all the information needed to get your garment to our Repairs Workshop in Cornwall. Our Repairs team are based at Finisterre HQ, Wheal Kitty Workshops, St Agnes, Cornwall, UK, TR5 0RD